Acceptance of Terms
By accessing, browsing, or using the website located at maplumbingpros.pages.dev (the "Site"), you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree to these terms in their entirety, you must discontinue use of the Site immediately. These terms apply to all visitors, users, and others who access or use the Site, including prospective and current customers seeking plumbing services.
We reserve the right to modify these terms at any time. Your continued use of the Site following the posting of revised terms constitutes your acceptance of such changes. We encourage you to review this page periodically to stay informed of any updates.
Services Provided
Massachusetts Plumbing Pros connects residential and commercial customers with licensed plumbing professionals serving communities throughout Massachusetts. The services referenced on this Site include, but are not limited to, emergency plumbing repairs, drain cleaning, water heater installation and repair, pipe replacement, leak detection, fixture installation, sewer line services, and routine plumbing maintenance.
All service descriptions and pricing information displayed on the Site are for general informational purposes only. Actual services, availability, and costs may vary based on location, scope of work, materials required, and prevailing market conditions. We make reasonable efforts to ensure that information on the Site is accurate and current; however, we do not guarantee that all content is complete, error-free, or up-to-date at all times.
Scheduling services through the Site or by phone does not constitute a guaranteed appointment until confirmed by our dispatch team or an affiliated plumbing professional. Weather conditions, emergencies, and other unforeseen circumstances may affect scheduling and response times.
Phone Calls and Estimates
When you contact Massachusetts Plumbing Pros by telephone, you consent to the recording of calls for quality assurance, training, and documentation purposes. Call recordings are handled in accordance with applicable Massachusetts and federal laws. You may request that call recording be discontinued at any time, though we reserve the right to terminate the call if recording is essential to our service operations.
Estimates provided over the phone or through the Site are preliminary and based on information supplied by the customer. Such estimates are not binding contracts and are subject to change upon physical inspection of the plumbing system by a qualified professional. Final pricing will be determined after an on-site assessment and will be presented in writing before any work commences, except in genuine emergency situations where immediate action is necessary to prevent property damage or health hazards.
Customers are under no obligation to proceed with services based on any estimate, whether verbal or written. Diagnostic fees, trip charges, or minimum service fees may apply even if you decline recommended repairs; these potential charges will be disclosed before dispatch.
Independent Contractors
Massachusetts Plumbing Pros operates as a connections and scheduling service that connects customers with independent plumbing contractors. The plumbers who perform services are not employees of Massachusetts Plumbing Pros but are independent contractors responsible for their own licensing, insurance, bonding, and compliance with all applicable laws and regulations.
While we endeavor to affiliate only with properly licensed and insured professionals, we do not directly supervise, control, or guarantee the workmanship of individual contractors. Any disputes regarding the quality, timeliness, or completion of plumbing work should be directed to the performing contractor in the first instance. Massachusetts Plumbing Pros will make reasonable efforts to facilitate resolution of customer concerns but assumes no liability for the acts or omissions of independent contractors beyond our connections function.
All contractors affiliated with our network are required to maintain valid Massachusetts plumbing licenses and appropriate liability insurance coverage as mandated by state law. Customers may request verification of credentials at any time.
Intellectual Property
All content on this Site, including but not limited to text, graphics, logos, images, service descriptions, and the overall design and layout, is the property of Massachusetts Plumbing Pros or its content suppliers and is protected by United States and international copyright, trademark, and other intellectual property laws.
You are granted a limited, non-exclusive, non-transferable license to access and use the Site for personal, non-commercial purposes related to obtaining plumbing services. You may not reproduce, distribute, modify, display, perform, or otherwise exploit any Site content without our prior written consent. Unauthorized use may result in civil and criminal penalties.
Limitation of Liability
To the fullest extent permitted by applicable law, Massachusetts Plumbing Pros shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from your access to or use of, or inability to access or use, the Site or the services arranged through the Site.
Our total liability for any claims arising under these terms shall not exceed the greater of one hundred dollars ($100) or the amount you paid to Massachusetts Plumbing Pros for services in the twelve (12) months preceding the claim. This limitation applies whether the alleged liability is based on contract, tort, negligence, strict liability, or any other basis, even if we have been advised of the possibility of such damages.
Disclaimers
The Site and all information, content, materials, and services provided through it are provided on an "as is" and "as available" basis, without warranties of any kind, either express or implied. To the fullest extent permissible under applicable law, we disclaim all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
We do not warrant that the Site will be uninterrupted, timely, secure, or error-free, that defects will be corrected, or that the Site or the server that makes it available are free of viruses or other harmful components. We do not warrant or make any representations regarding the use or the results of the use of the Site in terms of correctness, accuracy, reliability, or otherwise.
Plumbing work involves inherent risks. Customers should follow all safety instructions provided by service professionals and exercise appropriate caution. Massachusetts Plumbing Pros is not responsible for property damage, personal injury, or other harm resulting from customer failure to disclose accurate information about their plumbing systems or from failure to follow professional recommendations.
Governing Law
These Terms of Service and any disputes arising out of or related to your use of the Site shall be governed by and construed in accordance with the laws of the Commonwealth of Massachusetts, without regard to its conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Massachusetts for the resolution of any disputes.
Any cause of action or claim you may have arising out of or relating to these terms or the Site must be commenced within one (1) year after the cause of action accrues; otherwise, such cause of action or claim is permanently barred.
Changes to These Terms
We may revise these Terms of Service from time to time at our sole discretion. When we make material changes, we will post the updated terms on this page and update the effective date. Material changes will become effective thirty (30) days after posting, except for changes addressing new functions or legal requirements, which will be effective immediately. Your continued use of the Site after any changes constitutes your acceptance of the revised terms. If you do not agree to the revised terms, you must stop using the Site.
Contact Information
If you have any questions, concerns, or comments about these Terms of Service, or if you need to report a problem with the Site or services arranged through it, please contact us at:
Massachusetts Plumbing Pros
Website: maplumbingpros.pages.dev
Email: terms@maplumbingpros.pages.dev
We aim to respond to all inquiries within two business days. For urgent plumbing emergencies, please use the phone number provided on our Site to speak directly with our dispatch team. Please note that communications sent to our general email address are not monitored for emergency requests.